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Jurys Inn and Leonardo Hotels UK & Ireland Unveil New Customer Commitment Charter in Preparation for Reopening

submited Fri 19 Jun, 2020
  • New five-point plan to ensure health and safety of team members and guests across the UK & Ireland   
  • Group announces phased reopening 

Leading hotel group, Jurys Inn and Leonardo Hotels UK and Ireland (the group), has today announced a new customer commitment charter in preparation for reopening its hotels in the coming weeks.  

The charter is in response to the current COVID-19 restrictions, with the group implementing a detailed ‘Stay Safe, Stay Happy’ five-point plan outlining the enhanced measures it is undertaking to ensure the safety of guests, employees and across each of the communities they operate. 

The charter covers: Hygiene, Social Distancing, Cashless Operation, Food & Beverage Delivery, and Training.  

In developing the detailed plan, the group worked closely with the Environmental Health Organisation, as well as implementing the guidance issued by the World Health Organisation to ensure health and safety measures are in line with the highest possible standards. The new measures will be rigorously applied across the group’s 48 hotels and corporate offices in the UK and Ireland.   

Jurys Inn and Leonardo hotels UK and Ireland is also working in partnership with its supplier, Ecolab, on introducing the recommended deep cleaning products and processes to enhance cleanliness standards across all areas of its hotels. 

The group intends to open hotels across Ireland from July 20th, and the remaining hotels in the UK at later stages - with a phased reopening plan based on guidance from health authorities and the UK government.   


The five-point customer commitment charter includes:  


  • Use of Ecolab disinfectant products that are proven to be effective against COVID-19 
  • Sanitising stations in key areas such as lobbies, receptions, lifts and back of house  
  • Deep cleaning protocols in place 
  • Increased cleaning of frequently touched items and surfaces in bedrooms and minimum printed material 
  • Increased bedroom checks by Senior Management  


Social Distancing

Social distancing will be practiced in each hotel by encouraging 2m (6ft) distance between guests; including the following measures:  

  • The group will be operating a minimum check-out/check-in to limit close contact within the hotel 
  • Online check-In will be available at all hotels on re-opening 
  • 2m floor markings will be in every reception  
  • Protective screens at all reception desks 
  • Lifts should only be used by one person or guests known to each other only 

'Cashless' Operation‘

All hotels will be operating as Cashless - this will include food and beverage departments: 

  • Cards only at this time 
  • Debit/credit cards will be charged on check-in for the cost of the stay  
  • Any additional costs during the stay will be charged as consumed 


Food and Beverage Offering

All hotels will be operating a reduced food and beverage offering, which will be detailed in a welcome letter in each bedroom upon arrival;  

  • All menus will be available to view online whilst providing a limited 24hr room service 
  • Breakfast will be made available as a continental option delivered to the room  
  • Contactless room service will be available 
  • Appropriate hygienic delivery methods will be in place for our food & beverage offering 



All staff have received additional training. Working alongside the Environmental Health Organisation, the group has ensured best practices and standards for housekeeping are in place and that staff are well prepared to keep guests safe for the duration of their stay.  

  • This will be reflected in how they interact with guests during their stay 


Jason Carruthers, Managing Director of Jurys Inn & Leonardo Hotels UK and Ireland, said, “Our utmost priority remains the health, safety and wellbeing of our guests, team members and the wider community during these unprecedented times. Ensuring we respond and innovate now to meet the new mindset and environment will be critical as we help mitigate the spread of COVID-19. 

“I’m therefore delighted to launch our new customer commitment charter, which will ensure we keep everyone safe, and help us to navigate the road ahead as we look to open our doors again to our valued guests and people. We’ve worked hard to ensure we’ve implemented the most relevant mitigating actions and precautionary measures to help prevent the spread of the virus within our hotels and across all of our operations buildings – wherever our teams and guests are.” 

Jurys Inn and Leonardo Hotels UK and Ireland is a leading four–star hotel group across the UK and Ireland. It operates 36 hotels under the Jurys Inn brand and 12 hotels under the Leonardo brand – 44 in the UK and four in Ireland. 


Jurys Inn is a hotel group in the UK and Ireland. It operates 36 hotels under the Jurys Inn brand and 12 hotels under the Leonardo brand, – 44 in the UK, and four in Ireland. 

It is a member of the Fattal Group which operates over 200 hotels in 17 countries, including the operating platform for all 36 hotels within the Jurys Inn portfolio, and the leaseholds for 15 Jurys Inn hotels. 

It is also part of Pandox AB which is an established European hotel property investor and owner with 143 hotels and approximately 31,600 hotel rooms in 15 countries, including 20 Jurys Inn freehold hotels. 

Jurys Inn accolades include:  

  • 2018 Business Travel Awards – Jurys Inn voted Best Small Hotel Group for the second time in a row (2017 & 2018) 
  • 2016 British Travel Awards - Jurys Inn won Best International Mid-Scale Hotel brand for the second time in a row (2015 & 2016) 
  • 2015 Business Travel Awards - Jurys Inn won Best Hotel Brand for a third time (2010, 2012 & 2015) 
  • 2014, 2013 and 2012 Best Irish Hotel Chain - voted for by Irish travel industry professionals 



For further information please contact: 

Paul Griffin  

+353 (0)876674305 


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