Coronavirus infectious disease (COVID-19)

Last updated 11th May 2020:

Following announcements from the UK and Irish governments, Jurys Inn and Leonardo Hotels in the United Kingdom will remain closed to the 4th July. Jurys Inn hotels in the Republic of Ireland will remain closed to the 20th July.

We will continue to update the information on this page to ensure we keep our guests up to date with changes across the group.

We plan to re-open our hotels as soon as it is permitted and safe to do so. If you have any queries please email reservations@jurysinns.com and we will respond to you as soon as possible.

The team at Jurys Inn and Leonardo Hotels look forward to welcoming our guests back to our hotels sometime soon.

What happens to my booking?

If you have paid for a booking that has now been cancelled due to hotel closure:
If you booked directly with us via voice or JurysInns.com or Leonardohotels.co.uk, you will receive a refund from us. Due to the COVID-19 crisis your refund may take up to 60 days. Otherwise you will need to contact the 3rd party you booked with to process your refund.

If you have not paid for a booking that has now been cancelled due to hotel closure:
Your reservation is cancelled, you will not be charged and no further action is required.

 

Safety is our priority

At Jurys Inn and Leonardo Hotels, our priority as always is the health and wellbeing of all our teams, their families and our guests. We are closely monitoring and reviewing the advice issued by national health organisations, as well as the World Health Organisation and we are taking all appropriate actions and precautionary measures within our hotels and across all of our operating offices.


Flexible bookings

We want to reassure all guests and visitors to our many hotels that the quality, service and safety measures we’ve put in place are to the highest standards. However, to further support guests during this uncertain period, we are providing the following flexible booking options:


Hotels in the United KingdomBooked DateStay Date 
All BookingsAnytimeBefore 4th July 2020

If you booked directly with us via voice or jurysinns.com, you will automatically receive a refund from us. We are working through reservations systematically, due to the volume as a result of the COVID-19 crisis your refund may take up to 60 days.

If your booking was made through Booking.com or Expedia, your booking will be automatically cancelled and your refund will be processed 60 days upon our receipt of the cancellation.

If your booking was via another 3rd party, please contact them directly to process your refund.

All non-refundable bookingsBetween 13th March and 31st MayBefore 30th September 2020

Can be cancelled or amended

Third party bookings e.g. Booking.com, please contact third party directly.

Bookings made via phone, jurysinns.com or leonardohotels.co.uk please email reservations@jurysinns.com and we will endeavor to respond within 72 hours.

Hotels in the Republic of IrelandBooked DateStay Date 
All BookingsAnytimeBefore 20th July 2020

If you booked directly with us via voice or jurysinns.com, you will automatically receive a refund from us. We are working through reservations systematically, due to the volume as a result of the COVID-19 crisis your refund may take up to 60 days.

If your booking was made through Booking.com or Expedia, your booking will be automatically cancelled and your refund will be processed 60 days upon our receipt of the cancellation.

If your booking was via another 3rd party, please contact them directly to process your refund.  

All non-refundable bookingsBetween 13th March and 31st MayBefore 30th September 2020

Can be cancelled or amended 

Third party bookings e.g. Booking.com, please contact third party directly. 

Bookings made via phone, jurysinns.com or leonardohotels.co.uk please email reservations@jurysinns.com and we will endeavor to respond within 72 hours.



In hotel payments

In the interest of your safety and that of our staff, we cannot accept cash payments at this time. We kindly request the use of credit cards and contactless payment only during your stay. With many thanks for your cooperation


Advice to Guests and Employees

If you've become ill in our hotel or feel you may have been in close contact with someone with confirmed Coronavirus (COVID-19):

      1. Call reception immediately. Our reception team will contact the Local Health Authorities on your behalf. If you call the Local Health Authorities yourself, please advise our reception team immediately.
      2. Stay in your hotel room.
      3. Avoid contact with other guests or employees.


The symptoms of Coronavirus (COVID-19) are:

      • a cough
      • a high temperature
      • shortness of breath


World Health Organization definition of a close contact:

      • Any individual who has had greater than 15 minutes face-to-face (<2 metres Distance)  with a confirmed case of Coronavirus (COVID-19)
      • Household contacts defined as living or sleeping in the same home, individuals in shared accommodation sharing kitchen or bathroom facilities.

Local Health Authorities:
      • England, Northern Ireland, Scotland & Wales - Please visit the NHS website for the latest information and contact details in relation to Coronavirus (COVID-19). 
      • Republic of Ireland - Please visit the HSE website for the latest information and contact details in relation to Coronavirus (COVID-19).

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