Coronavirus infectious disease (COVID-19)

Update 24th March 2020:

Following announcements from the UK and Irish governments, all Jurys Inn and Leonardo Hotels will close from 24th March to the 14th April.

We will continue to update the information on this page to ensure we keep our guests up to date with changes across the group.

We plan to re-open our hotels as soon as it is permitted and safe to do so. If you have any queries please email reservations@jurysinns.com and we will respond to you as soon as possible.

The team at Jurys Inn and Leonardo Hotels look forward to welcoming our guests back to our hotels sometime soon.

What happens to my booking?

If you have paid for a booking that has now been cancelled due to hotel closure:
If you booked directly with us via voice or JurysInns.com or Leonardohotels.co.uk, you will receive a refund from us. Otherwise you will need to contact the 3rd party you booked with to process your refund.

If you have not paid for a booking that has now been cancelled due to hotel closure:
Your reservation is cancelled, you will not be charged and no further action is required.

11th March 2020 - A message from our Managing Director, Jason Carruthers

As we all face a period of uncertainty because of COVID-19, I wanted to update you on what we are doing as a group, and individually across our hotels, to limit disruption to you and your travel plans.

Safety is our priority

At Jurys Inn and Leonardo Hotels, our priority as always is the health and wellbeing of all our teams, their families and our guests. We are closely monitoring and reviewing the advice issued by national health organisations, as well as the World Health Organisation and we are taking all appropriate actions and precautionary measures within our hotels and across all of our operating offices.

Flexible bookings

We want to reassure all guests and visitors to our many hotels that the quality, service and safety measures we’ve put in place are to the highest standards. However, to further support guests during this uncertain period, we are providing the following flexible booking options:

• All bookings made through third parties e.g. Booking.com for stays up to April 30th 2020 can be, if required, cancelled or amended by contacting the third party directly. All non-refundable bookings made from March 13th 2020 until April 30th 2020 for stays up to August 31st 2020 can, if required, be cancelled or amended by contacting the third party.
• All non-refundable bookings for stays up to April 30th 2020 can, if required, be cancelled or amended. If your booking is for arrival within the next 3 days please call our Customer Care Team on UK 0870 4100 800/ Ireland 01 6075000, otherwise please email reservations@jurysinns.com and we will endeavor to respond within 72 hours.
• All non-refundable bookings made from March 13th 2020 until April 30th 2020 for stays up to August 31st 2020 can, if required, be cancelled or amended. If your booking is for arrival within the next 3 days please call our Customer Care Team on UK 0870 4100 800/ Ireland 01 6075000, otherwise please email reservations@jurysinns.com and we will endeavor to respond within 72 hours.

In hotel payments

In the interest of your safety and that of our staff, we cannot accept cash payments at this time. We kindly request the use of credit cards and contactless payment only during your stay. With many thanks for your cooperation

Advice to Guests and Employees

If you've become ill in our hotel or feel you may have been in close contact with someone with confirmed Coronavirus (COVID-19):

1. Call reception immediately. Our reception team will contact the Local Health Authorities on your behalf. If you call the Local Health Authorities yourself, please advise our reception team immediately.
2. Stay in your hotel room.
3. Avoid contact with other guests or employees.

The symptoms of Coronavirus (COVID-19) are:

• a cough
• a high temperature
• shortness of breath

World Health Organization definition of a close contact:

• Any individual who has had greater than 15 minutes face-to-face (<2 metres Distance)  with a confirmed case of Coronavirus (COVID-19)
• Household contacts defined as living or sleeping in the same home, individuals in shared accommodation sharing kitchen or bathroom facilities.

• England, Northern Ireland, Scotland & Wales - Please visit the NHS website for the latest information and contact details in relation to Coronavirus (COVID-19). 
• Republic of Ireland - Please visit the HSE website for the latest information and contact details in relation to Coronavirus (COVID-19).