Over the past year working at Jurys Inn I can definitely say each day is very different. When I started working in the bar at Jurys Inn Aberdeen, I knew from working in previous hotel bars that I would have a lot to learn and what I found was Jurys Inn invested time and training into my daily work so I understood beverage costs, our company guest feedback survey (TLC), revenue and learning how to run a shift smoothly. Moving on to Front Office was a complete new challenge and this for me each day is also very different however the structure remains the same. As Jurys Inn Aberdeen has high occupancy levels I work on a very busy reception desk. Check Ins and Check Outs are the perceived main focus. In the department, I need to always beware of my surrounding environment ensuring the optimum highest potential for the department on TLC. At times after a busy shift I need to be an accountant to balance the Credit Cards, which I love as I get great satisfaction helping my team mates resolve the issue. I am now working closely with our Revenue Manager to gain a greater in-depth knowledge of reservations and groups. I am also working on the current training plan for the month so the team continually grows in confidence.
I was delighted when I got accepted for the Graduate Programme in Aberdeen, I had researched it prior to moving to Aberdeen and also had got a lot of information from a previous Graduate at Jurys Inn Aberdeen at the time. What really excites me about the programme is how much you can learn from it at property level as I move from different departments I become more confident as a Graduate. The opportunity to see other properties is an excellent way to get an insight to see how the business operates differently in some aspects and bringing ideas back into the operation. Also for me coming out of college after 4 years studying it is a great stepping stone to bridge the gap from studying to working full time. Also the encouragement that each Graduate gets from Head Office and our Mentors is a great driving force. We have our property swap coming up which I am really looking forward to as I have just worked in Jurys Inn Aberdeen and can’t wait to see what the other hotels are doing in the group and to bring back ideas to Aberdeen. The training that I get as a Graduate is brilliant and include things that are really relevant to the day to day working in hospitality such as time management, sales, how to train others, inspirational leadership and employee relations.
The culture at Jurys Inn is very diverse and working with all cultures has thought me the management skills I take into my work each day. The culture at Jurys Inn is very much around the team as management from General Manager down are always training and driving skills forward. There are a few aspects that I find fantastic about working for Jurys Inn, the opportunity to grow within myself, team, hotel and company. I previously worked for smaller groups and I can see that within Jurys Inn there are so many career opportunities across the company and there is so much support available to me to help me progress. The company really values its employees and training is one of the key objectives in the company’s people management strategy and personally, I have learned so much to become more aware of our business.