Jurys Inn took home the 2012 Award for Best Small or Independent Hotel Brand for the second time. When the group won the award in 2010 the judges sighted product improvements, listening and responding to changing customer requirements as well as the company’s strong green credentials as the main reasons for the win. This year the judges said “Jurys Inn ticked all the boxes from the perspectives of both the buyer and traveller, and represented excellent value for money”.
Some of the key elements that impressed the judges were; the new Jurys Business Booker tool, the launch of a Superior Room Upgrade Package, a revamped Jurys Rewards loyalty programme, mobile website development, the overall quality and consistency of the product and the friendly and dedicated employees.
Jurys Inn has also continued to invest in refurbishments with over 1200 hotel rooms having been refurbished during the last three years with a further £20M being invested to continue the ongoing programme to upgrade all rooms.
Last year also saw Jurys Inn receive the only Gold Award from Investors In People for an international hotel group as well as securing its place as the only green hotel group in the UK with 30 Gold Awards from the GTBS for the second year running.
Says John Brennan, CEO, Jurys Inn: “we are absolutely thrilled to have received this prestigious award for a second time. As I said when we won the award in 2010, there’s a Jurys way of doing things that is in our DNA, our roots are in good Irish hospitality and we constantly strive to make exceptional our everyday. We offer the business traveller a smart buying choice and a credible alternative to a four star hotel without compromising on comfort or service. We go well beyond what is typically expected and this is evident in that we have been very successful in securing corporate accounts that might have previously chosen a 4 star brand. This award recognises all of our employees who have shown great dedication over the last year and have helped position Jurys Inn as a brand that is recognised for its exceptional service and excellent value.”Other hotels nominated in the category were Malmaison and Park Plaza Hotels.