Whether people visit us for business or leisure, our rule stays the same - make our guests’ everyday experiences exceptional. That’s why we place so much value on the feedback we receive from you. We’re building a stronger customer community through Jurys Rewards and by making better use of social media.
We’re aiming for:
- a further £100 million invested in improving our facilities over the next three years
- 100% disabled access to public and employee areas
- a new social media strategy, #AskJurys, to make it even easier for people to contact us
- received 114,588 completed guest surveys in 2019
- refurbished over 1000 bedrooms and 20 restaurants in the last two years
- provided at least nine accessible bedrooms in every hotel