Guest Ratings are based on our Jurys Inns Guest Satisfaction programme. At Jurys Inn we take our guests satisfaction and loyalty very seriously so we ask guests to complete a questionnaire to find out how they enjoyed their stay. To date tens of thousands of guests have responded and these comments have enabled us to further develop our product and service to meet your needs.
North West Residents Would Rather Be A Guest Than A Host
Genuine friendliness is more important than manners and time keeping
A poll commissioned by Jurys Inn hotel group has revealed that the majority of people in the North West (60%) would rather be a guest than a host, with the main reason for women being they get too stressed hosting, whilst men said it’s because they don’t like serving or waiting on people.
The survey also revealed that the majority of people in the North West (53%) believe that a genuine friendliness and a warm welcome is the most important attribute a host must have, rather than effective time keeping (17%), good manners (3%) or good food and wine (2%).
60% of North West residents also said that they believe a good sense of humour, banter and a cheeky disposition are attributes specifically unique to British hosting.
Holly Willoughby is the celebrity that the majority of North West people feel would make the ideal host because of her funny and charismatic nature, with Dawn French coming in a close second followed by Delia Smith.
Further findings revealed that 55% of people in the North West agree that a warm and friendly service is the most important attribute a hotel host can offer rather than a speedy check-in (26%). Meanwhile, 72% of North West residents said they would not return to a hotel where they have received un-friendly service.
James Rush, General Manager at Jurys Inn Liverpool said: “We understand the value of providing a genuinely friendly service – it makes our guests feel at home and ensures they enjoy their stay with us and keep coming back. These survey findings support this - 82 per cent of our guests say they would stay with us again because of the warm and welcoming service we provide.”
He added: “Us Brits are known for having a cheeky disposition, banter and a good sense of humour and this is what sets us apart from other countries, so it’s good to see that people recognise this in good hosts.”
These survey results appear shortly after David Cameron spoke of his wish for the UK to become one of the top five tourist destinations in the world, and of a need for Britons to take pride in their country. Talking earlier this month in a speech to travel industry figures at London's Serpentine Gallery, the Prime Minister identified tourism as a potential major factor in boosting the economy. The Prime Minister also spoke of his love of vacationing at home, and told tourism chiefs that their sector was 'fundamental to the rebuilding and rebalancing of our economy.'
Jurys Inn has attracted attention amongst guests and the industry for the quality, value and consistency of its service. The leading hotel group also consistently offers guests facilities more typical of 4* hotels, which is why its properties are known as exceptional everyday city hotels.