Guest Ratings are based on our Jurys Inns Guest Satisfaction programme. At Jurys Inn we take our guests satisfaction and loyalty very seriously so we ask guests to complete a questionnaire to find out how they enjoyed their stay. To date tens of thousands of guests have responded and these comments have enabled us to further develop our product and service to meet your needs.
London is home to the most unwelcoming people in the UK, while Southamptonians are the most welcoming people as revealed today by Jurys Inn, the hotel group which puts service first.
The research from Jurys Inn to mark the start of British Tourism Week found that the cosmopolitan capital has the unfriendliest customer service, and its residents avoid making conversation in pubs and dodge having to give up their seat on the tube or bus.
Another third regularly forget to say thank you, and more than half (52 per cent) fail to smile at passers-by.
A spokesperson for Jurys Inn which polled 4,000 Brits, said: “A warm welcome goes a long way. With London’s spot at the top of the unwelcoming list and the Olympics only two years away, the capital may need some tips from the friendly people of Southampton. It’s interesting that the top five most welcoming places are all coastal cities.”
The poll revealed Glasgow as the second most unwelcoming place in the country.
Four in ten admit to walking on by when an elderly person needs help crossing the road, and they typically forget to say please five times a day.
Birmingham came fourth, with 57 per cent admitting they could do a better job at welcoming visitors.
And Liverpool completed the top five, with a third failing to help someone who is struggling to get in a train or down some stairs with a pushchair.
The study found more than half (55 per cent) reckon British politeness is worse than ever and one in ten reckon they come across as a rude person.
The research was carried out among adults in 30 cities around the UK, and Southampton emerged as the most welcoming city.
Residents in the south-coast city believe it was more important to have good manners than anyone else polled, and they also rated their shop staff as the friendliest in the country.
Nearly half (45 per cent) wouldn’t think twice about helping someone lift heavy shopping into the boot of their car, and they forget their Ps and Qs just twice a day on average.
Those living in Norwich helped to secure second spot in the welcoming city list, with eight in ten saying they would reach something off a high shelf for a fellow shopper.
And Exeter was third – with fewer than one in five likely to barge past other shoppers if they spotted a bargain in store and Brighton was fourth.
A massive two thirds would run after a stranger in the street if they saw them drop some money.
The naval city of Plymouth completed the top five, with those living there more likely to consider someone smiling at them in the street as being ‘nice’ rather than odd or trying to flirt.
The most unwelcoming cities in the UK
The most welcoming cities in the UK
Research was conducted by 72 Point on behalf of Jurys Inn.