Frequently Asked QuestionsYour comments and feedback have helped us to develop a list of frequently asked questions. If your query is not answered here, please email us. 
 All prices detailed are per room per night. When booking packages, the price may also include additional products or privileges. These additional items will be highlighted in the rate description when booking the package.Back to Top Breakfast is only included where it is stated as being included in the rate description.Back to Top If you do find a lower price on another site within 24 hours of booking you should complete our lowest rate guarantee form. We will investigate the rate and endeavour to come back to you within 24 hours. Click here for more details.Back to Top Credit card details are used as a reservation guarantee. Bookings may be cancelled up to 2pm on the day of arrival. If you cancel the booking after this time the credit card will be charged for the first night of your stay. Please note that if you have booked a "Buy Now Save Later" or a "Last Minute Special" rate, your booking cannot be changed, cancelled or refunded and full pre-payment may be taken from your credit card prior to arrival. In the event of a non-arrival, your credit card will be charged for this stay. Back to Top When you have completed the booking process you will reach the booking confirmation page. This includes your reservation details as well as a confirmation number. You should keep a note of this number as it can be used to view your booking online.
You will also receive booking confirmation by email. This will include your reservation details and a confirmation number. Back to Top If you have made a reservation online you will receive an email confirmation. Written confirmations are only sent if requested when making a booking over the telephone. Back to Top Reservations can be cancelled up to 2pm on the day of arrival by contacting our Central Reservations Office on Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800 or by selecting Cancel/Amend Bookings. Please have your reservation details when calling.
If you fail to cancel your booking before 2pm on the day of arrival your credit card will be charged for the first night of your stay. Back to Top If bookings are cancelled after 2pm on the day of arrival the first nights accommodation will be charged to the credit card used to guarantee your reservation.
Please note that if you have booked a "Buy Now Save Later" or a "Last Minute Special" rate, special terms and conditions apply. Your booking cannot be changed, cancelled or refunded and full pre-payment may be taken from your credit card prior to arrival. In the event of a non-arrival, your credit card will be charged for this stay. Back to Top Adjoining rooms can be requested in the Special Requirement section of the booking form. Please note that all requests will be passed to the hotel but cannot be guaranteed. Availability will be subject to demand on the day of arrival.Back to Top Smoking rooms can be requested by selecting that option on the booking form. Please note that all requests will be passed to the hotel but cannot be guaranteed. Availability will be subject to demand on the day of arrival.Back to Top Cots and cribs can be selected in the Special Request section on the booking form. Back to Top Animals are not permitted on the premises with the exception of guide dogs.Back to Top Opening times vary by property. It will not be possible to book a room in the hotel if it is not open. To check whether the property you are interested in is open during a holiday period please contact the hotel directly.Back to Top To amend your booking please contact our Central Reservations Office on Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800. Please have your reservation number available when calling. Please note that we cannot guarantee that the room rate of the original booking will still be available at this time.Alternatively you may cancel your original booking and make a new reservation that includes the additional nights. Back to Top We guarantee that for any hotel reservation made on jurysinns.com, you will not find a lower room rate publicly available on the Internet for that same room type in the same Jurys Inn on the same date requested! If, having made a booking on jurysinns.com, you should find a lower publicly available price, for the same room at the same hotel, elsewhere on the internet within 24 hours of booking, we will honour that rate. Click here for more details.Back to Top A maximum of two children can stay in a room with an adult(s). Children are persons twelve years or younger.
2 children under 12 may share free with two adults at all Jurys Inns in the UK and Ireland. Back to Top 2 children under 12 may share free with two adults at all Jurys Inns in the UK and Ireland.Back to Top Please contact our Central Reservations Office on Ireland Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800. Please have your booking details and confirmation number ready before calling. Please note that we cannot guarantee that the room rate of the original booking will still be available at this time.Back to Top Reservations can be made securely on the website, by calling our Central Reservations Office on Irl: +353 (0) 1 607 5000, UK: +44(0) 870 4100 800 or by booking directly with one of our hotels.Back to Top If you have not received your email confirmation please contact our Central Reservations Office on Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800 or email us now.
Please have your booking details and confirmation number ready before calling. Back to Top Please contact our Central Reservations Office on Irl: +353 (0) 1 607 0000, UK: +44(0) 870 907 2222. Please have your booking details and confirmation number ready before calling. Please note that we cannot guarantee that the room rate of the original booking will still be available at this time.Back to Top If you cannot find your desired dates on the website this probably means that there is no availability at that property. If you contact the property directly or our CRO on Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800, it may be possible to secure a final room.
If staying in Dublin or London, why not check availability in the other Jurys Inns in the city. Back to Top If you are having difficulty making a booking on the site please return to the site later that day, if possible. In instances of technical difficulty we endeavour to correct the problem as soon as possible and appreciate your patience.
Bookings can also be made through our Central Reservations Office on Ireland (+353 1) 607 5000 and UK +44 (0)870 4100 800. Technical issues can be reported to our Central Reservations Office or by emailing us now.
Back to Top No booking fees are charged.Back to Top Our website uses the Secure Sockets Layer protocol to protect your online transaction. Secure Sockets Layer is a security protocol that provides communications privacy over the Internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. Your credit card number is also "one-way" encrypted as it enters our databases. This means that it cannot be read from the database by our staff. We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.Back to Top Deposits are not required for our fully flexible rates.Please note that if you have booked a "Buy Now Save Later" or a "Last Minute Special" rate, full pre-payment may be taken from your credit card prior to arrival. In the event of a non-arrival, your credit card will be charged for this stay. Back to Top All rates are inclusive of tax.Back to Top Details of bedroom facilities and hotel facilities can be found on the individual hotel web pages. Simply select the city and property of interest and selecte the accommodation section.Back to Top Check in time is 2pm, check out time is 12.Back to Top Times of breakfast, lunch and dinner may vary between hotels. Details of the hotel restaurants and bars can be found on the individual hotels web pages. Please click here and select the relevant city and property or contact the hotel directly. Back to Top If your require details of taxi journey costs please contact the hotel directly. Visit the Contact Us page for hotel contact details. Back to Top For details of the restaurant opening times please telephone the hotel in advance or enquire on arrival. Visit the Contact Us page for hotel telephone numbers.Back to Top Information on getting to and from the hotel is available on the hotel web page. Please click here and select the city and hotel of interest, then select the ‘map & directions' option. Back to Top In Jurys Inns standard rooms are available which can sleep three adults or two adults and two children in comfort. Details of the room types and room facilities can be found on the web pages of the hotel of interest. Simply select the city and property of interest on the Our Locations page.Back to Top Most of our Inns do not offer on site parking, however, public car parks are available near by the hotels for an additional charge. For detailed information on parking, select the map and directions option on the hotel page or contact the hotel directly.Back to Top If you are unsatisfied with your experience at one of our hotels please direct your complaint in writing to the Hotel Manager. Please click here for hotel contact details and select the relevant city and hotel.Back to Top If you have any queries, please contact, Jurys Inns Group Limited, 146 Pembroke Road, Ballsbridge, Dublin 4. Telephone (+353 1) 607 5048. Back to Top The registered office of Jurys Inns Group Limited is 146 Pembroke Road, Ballsbridge, Dublin 4, Ireland. Click here for contact details of our regional offices and properties in Ireland, the UK and USA.Back to Top Jurys Inn has a strong commitment to social, ethical and environmental issues. Click here to view our environmental policy.Back to Top |
Are the prices quoted per room or per person?