I find the phrase ‘a typical day at work’ is hard to apply to the role of a Graduate Manager within Jurys Inn. This role provides a diverse and fluxing work environment, and as you move from department to department each day has something new to offer. The main point of departure at the start of each shift for me is to develop my skills in some way, be that learning how to work the reservation system on the reception desk to attending a property forecast meeting. No two days are every the same and that is what keeps the work environment fresh and engaging.
I have found the Graduate Programme to be a great introduction to the hospitality industry for me, as I hadn’t worked in the industry before. It has allowed me see many of the aspects both front and back of house that are involved in delivering a quality experience to a guest. I have also had the opportunity to develop my skills and experience in areas I hadn’t expected to, such as in human resources, revenue and sales. I feel having experienced all of these areas as well as the main areas front of house such as food & beverage and the front office I have a more rounded view of the roles of the senior management both on and off property. It has also made me more aware of the diverse management options that may me available to me once my time on the programme has come to an end and possible avenues for career development going forward.
One of the things I enjoy most about working for Jurys Inn is my colleagues. They have made my experience at Jurys Inn Chelsea one of the best of my working life so far. Although we are quiet a small team, we are a varied one. We come from many different age groups, countries and backgrounds. All of this makes sure work is never dull and this helped me a lot when I first moved to the U. to take up this role. My colleagues are not just a great bunch of professionals to work with, but many have become firm friends. This can also be said for the many people I have had the opportunity to meet off property due to the Graduate Programme such as the other graduates, trainers, managers and staff from the many properties I have visited. I hope to keep up these contacts throughout my career with the company and look forward to making more friends as I go forward.
Another aspect of the Graduate Programme that is really noteworthy is the mentoring scheme which is offered to each graduate. Having mentor is a fantastic support for any new manager and the relationship formed is an invaluable source of knowledge. I have found throughout the Graduate Programme that I don’t have just the one assigned mentor, but I have developed many throughout the company wide team as I move around and continue to learn and develop skills. Jurys Inn in my opinion has developed a strong altruistic environment for its team and is committed to helping develop individuals so that they reach their career goals.