Gillian Duthie

Gillian Duthie
Jurys Inn Birmingham

I started the Graduate Programme in July 2010. It started in September but the hotel was experiencing an extremely busy period with the wheelchair basketball championships so I jumped on board two months early and got straight into the action.

I firmly believe that starting a new job at a busy time is the best way to learn. It pushed me to pick up tasks and daily jobs whilst under pressure. I started in food and beverage for six months as a supervisor, running shifts and working with the head of department, then moved to Front Office as a supervisor where I had to learn the system and process of rooms management. I found this department the most challenging. However I had increased my confidence so much already that it was soon overcome, and I was checking people in within my first hour. 

After five months in Front Office I started Duty Management shifts. This was something I was already picking up from the current Duty Managers, by helping and assisting them on their shifts, as well as doing my current role. A few months later I was asked to look after the Bar and Restaurant and I am currently the Assistant Manager. 

One major advantage of the Graduate Programme is the chance to progress. I am very driven and like to progress quickly when given the opportunity. The programme at Jurys Inn is a fantastic way to start full-time work in the hospitality industry. The support and guidance is outstanding and I’ve never had anyone turn me away when I needed advice.

Birmingham has 445 bedrooms and 20 conference rooms, so there’s a lot going on. I wouldn’t say there was any typical day a work. Hospitality is such a different industry you never know what’s going to walk through the door. That’s what I love about it Being in an operational role is ideal. I’m always interacting with guests yet increasing my knowledge daily on sales and revenue for the company business aspect.

Jurys Inn is a great company to work for. The Graduate Programme has given us a great opportunity to go to different properties and see the work ethic there. We go on training sessions together and have mentors who hold senior positions. They are a great help whenever you need a friendly word of advice. Recently the graduates were given the chance to go to Dublin on a training day and meet John Brennan, the CEO of Jurys Inn. We were able to ask any questions in regards to the direction of the company and his personal background. I was extremely impressed by this and appreciative that John took the time out of his extremely busy schedule to meet us. This shows how much Jurys Inn care about their staff. Senior managers constantly mention the opportunities to progress within the company.

 
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