Ryan Doyle

Ryan Doyle


Reception Supervisor
Jurys Inn Birmingham


My name’s Ryan Doyle. I’m currently the front office supervisor for Jurys Inn Birmingham. I started working for Jurys at age 16 as a receptionist. 18 months later I was promoted to my current role and I’m thoroughly enjoying it.

Hospitality has always been a career choice for me and working for Jurys Inns has cemented this in my mind. The company is always training and developing all staff either in-house or externally. The flexibility is fantastic: by working shifts I can attend university full time whilst working evening shifts, benefiting me greatly with experience and education.

The company offers awards and recognition for employees who want to progress. Last April I was selected as Jurys Inn Birmingham’s Exceptional Employee of the Year, which gave me the opportunity to attend the Jurys Inn annual award dinner. It was a fantastic opportunity to meet head office staff and all the winners from the other 30 hotels. The meal was a red carpet event, complete with paparazzi and a stars walk of fame, not to mention a good night out after.

My proudest achievement is winning a MARCHE award for ‘Receptionist of the Year’. The annual awards are a prestigious event held at the International Conference Centre in Birmingham. The whole front office team bought tickets to cheer me on, showing the great team spirit in the company. When my name was announced as a winner the loudest roar I’ve ever heard came from all three tables where my Jurys friends were sitting.

The thing I love about Jurys is the atmosphere. The company really gives you chance to be yourself, and the communication between staff shows that there is genuine respect. The diversity of employees is fantastic, each offering their unique personality and assets to the company, and all staff share these assets to make a positive and successful working environment. It really gives you chance to be yourself, and builds strong relationships in and outside work. Staff nights out are essential, not forgetting the amazing Christmas party we have each year!

Working for a 445-bedroom hotel and a front office team of 12 staff can often be a challenge but this is soon overcome by laughs you can have with the team. Typical day-to-day activities for me would be supervising check in and checkouts, training the team, monitoring credit limits, preparing V.I.P and large group check ins and dealing with feedback and complaints. I can honestly say with pride I really do enjoy my job.


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